Shipping policy
SHIPPING POLICY
Order Processing
Orders are normally processed and prepared for shipment within 3–5 business days after payment is confirmed. Business days do not include weekends or federal holidays.
Processing may take longer during periods of unusually high order volume, severe weather, emergencies, or other circumstances outside our reasonable control. If a significant delay affects your order, we will make reasonable efforts to contact you.
Shipping Area
Gator Gills currently ships only to eligible addresses within the United States. If Shopify’s checkout does not accept a shipping address, we are unable to ship to that location at this time.
We do not currently offer international shipping.
Shipping Costs
Available shipping methods and charges are displayed during checkout before you submit payment. Shipping costs may vary based on the order, package size, destination, and available carrier services.
Delivery Estimates
Delivery estimates begin after the order has been processed and transferred to the shipping carrier. Processing time and carrier delivery time are separate.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, natural disasters, transportation interruptions, and other events outside our control may affect delivery.
Tracking Information
When tracking is available, tracking information will be sent to the email address provided with the order. Tracking information may take up to 48 hours to begin showing movement after the carrier receives the package.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an address error, contact us immediately at tidwondoregan@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the order is sent again.
Lost, Delayed, or Delivered Packages
If tracking shows no movement for an extended period or you believe a package has been lost, contact us at tidwondoregan@gmail.com with your order number.
If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location, ask other household members, and contact the shipping carrier. Then contact us so we can help review the situation.
We will make reasonable efforts to assist with carrier claims, but we cannot guarantee that a carrier will approve every claim.
Damaged or Incorrect Orders
Inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us promptly at tidwondoregan@gmail.com.
Include your order number and clear photographs showing the product and packaging. If we confirm the problem, we will make it right according to our Return and Refund Policy.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Orders may be canceled before they are processed or shipped. Once an order has shipped, it must follow our Return and Refund Policy.
Contact Us
For shipping questions, contact:
Gator Gills
Email: tidwondoregan@gmail.com